About Us
About Skin-Nomad
Skin-Nomad is a UK-based online beauty retailer that curates skincare, haircare, body care and makeup from brands around the world. We're based in London and ship worldwide, and our reason for existing is simple: to make it easier to find products that genuinely suit you, without wading through marketing noise.
Beauty shelves have never been more crowded. There is an enormous amount of choice and a lot of confident claims, which makes it hard to know what is actually worth your money. We started Skin-Nomad to do that filtering for you, bringing together well-formulated products from around the world and explaining them in plain English so you can choose with confidence.
How we curate
We don't stock everything. Every product earns its place on how it is formulated, the evidence behind its key ingredients, and the standards of the brand that makes it. We look at sourcing, ethics and efficacy, then organise the store around your skin's needs, your preferred ingredients and the things that matter to you, rather than by brand. If something doesn't meet the bar, we don't carry it.
Ingredient transparency
Every product page carries the full INCI ingredient list alongside clear, plain-English guidance on what the key actives do and who they suit. No vague promises and no scare tactics, just the information you need to decide for yourself.
Genuine products
Everything we sell is sourced through legitimate, authorised channels, so what reaches you is genuine and exactly as the brand intended. No grey-market stock and no doubt about what is in the bottle.
Customer support
We're an online store, so there is no shop floor, but you are never on your own. Chatty, our personal shopping assistant, helps you find the right products and handles everyday questions, and anything that needs a human is escalated to a real person on our team, or reached directly by email. Your satisfaction is the measure that matters most to us: if something isn't right, we want to hear about it, and we will work to put it right.
Our values: G.L.O.W
- G - Great formulations. We prioritise products made with well-chosen, high-quality ingredients supported by evidence.
- L - Lovingly curated. Each product is selected against clear standards for sourcing, ethics, efficacy and the real needs of our community.
- O - Openness and transparency. Full ingredient lists and honest, balanced guidance, so you can make informed choices.
- W - Welcoming everyone. A range and a community that work for different skin, hair and goals, and that respect every kind of beauty.
Skin-Nomad. Where beauty knows no borders.
Ways to redeem
Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.
Ways to earn
Earn more points for different actions, and turn those points into awesome rewards.
Frequently Asked Questions
Explore this section to find comprehensive answers to all your questions about the loyalty program.
You can earn Skin Miles by engaging in various activities such as placing orders, signing up, leaving reviews, and participating in special events like your birthday. Each activity awards a different number of Skin Miles.
You can redeem your Skin Miles for discounts, free gifts, or special offers available on the cart page or in your account details under profile. Simply select the reward you want and follow the instructions to apply it to your purchase.
The Skin Miles loyalty program is designed to reward our valued customers with points for various activities. These points can be redeemed for discounts, exclusive offers, and more.
Yes, Skin Miles expire after 2 years if they are not used. We recommend checking your points balance regularly and redeeming them before they expire.
Yes, you can earn Skin Miles by referring friends to our store. When your friend makes a purchase using your referral, you'll earn additional Skin Miles.
You can check your Skin Miles balance by logging into your account and visiting the 'Points History' section on the loyalty program page.
Our loyalty program features several tiers, including Globetrotter, Explorer, Voyager, and Nomad Elite. Each tier offers unique benefits and rewards, and you can move up tiers by earning more Skin Miles.
You can join the loyalty program by signing up on our website. It's free and easy to join, and you'll start earning Skin Miles immediately.
Some rewards can be combined with other discounts, while others may have specific conditions. Please check the terms and conditions for each reward to see if it can be combined with other offers.
Skin Miles are calculated based on the price of the items purchased. You earn a certain number of Skin Miles per dollar spent, and this rate may vary based on promotions or your tier level.
