Questions fréquentes

Yes, we do offer international shipping to some destination. If we ship to your location you should be able to simply select your country and currency at the top right of our website. For more information on shipping fees and times, please refer to our shipping policy.

We have a 14-day return policy. Return shipping costs are at the expense of the consumer unless the item was damaged or defective. Returns will only be accepted if the items are unopened and in intact condition. Once the return is received and approved, we will proceed with your refund within 10-15 days via the same payment method used for the initial purchase. You can initiate a return through our our "Self returns" section or contact us at returns@skin-nomad.com. If you need more informations please read our Refund Policy .

All our shipping options are tracked. Once your package is shipped, you will receive an email with your tracking details. They will also be available through your account under order details. You can also track your order through our "Track My Order" section available in our footer menu under FAQ.

You can contact us through our "Get In Touch" section available in our footer menu under FAQ, on any of our social media channels, or through our email hello@skin-nomad.com.

Yes, we do offer promos and discounts. The best way to stay informed is to subscribe to our newsletter to be aware of all new offers before everyone else. Additionally, you can check our homepage and follow our social media to see ongoing offers and promotions.

We display a "values" pictogram under each product section to signal if they meet any of those criteria. Those pictograms have been added based on information shared by each of the brands we offer.

At Skin-Nomad, we understand the importance of catering to individuals with sensitive skin and ensuring that our products are gentle and non-irritating. Here's how you can determine if a product is safe for sensitive skin:

1. Pictogram Display: Look for the sensitive skin-safe pictogram displayed under each product. This pictogram indicates that the product has been formulated with sensitive skin in mind and is less likely to cause irritation or adverse reactions.
2. Brand Information: We carefully select and curate products from brands that prioritize gentle formulations suitable for sensitive skin types. Brands providing information regarding their products' suitability for sensitive skin are given preference in our selection process.
3. Ingredient Analysis: Our team of skincare experts conducts thorough ingredient analyses to identify potential irritants or allergens. Products containing harsh or irritating ingredients are flagged, and suitable alternatives are recommended for those with sensitive skin.
4. Patch Testing: If you're unsure about a product's compatibility with your sensitive skin, we recommend performing a patch test. Apply a small amount of the product to a discreet area of skin (such as the inner forearm) and monitor for any adverse reactions before using it more extensively.
5. Customer Reviews: Take advantage of customer reviews and testimonials to gauge how well a product performs for individuals with sensitive skin. Look for feedback from others who share similar skin concerns or sensitivities.

By utilizing these resources and taking a proactive approach to skincare, you can confidently select products that are gentle, soothing, and suitable for your sensitive skin. If you have any specific questions or concerns about product compatibility, our customer support team is always available to assist you.

At Skin-Nomad, we prioritize the safety and well-being of our customers, especially expectant and nursing mothers. To ensure that our products are safe for use during pregnancy and lactation, we have implemented several measures.

1. Pictogram Display: Look for the pregnancy/lactating safe pictogram displayed under each product. This pictogram indicates that the product has been deemed safe for use during pregnancy and lactation.
2. Brand Information: We carefully curate our product selection, taking into account information provided by brands regarding the safety of their products for expectant and nursing mothers.
3. Expert Review: Our medical doctor and team member, Dr. Bobak Rasouli, MD, BSc, has compiled a comprehensive list of non-pregnancy-safe ingredients. This list is regularly reviewed and updated based on the latest medical research and recommendations. Products containing any of these ingredients are flagged accordingly.

By utilizing these resources, you can shop confidently knowing that the products you choose are safe for you and your baby. If you have any specific concerns or questions about product safety, don't hesitate to reach out to our customer support team for personalized assistance.

Under each product, you can find a "How To Use" section that describes how often and how you should apply and use the product. If you need help creating a skincare routine, you can use our skin test to have a full day and night routine created for your needs. For more tips and information on skincare, follow us on social media.